No—We believe in transparency, so we’ve made every effort to provide clear and upfront pricing. Additionally, we don’t pass credit card fees on to you; we cover those costs ourselves, ensuring that our word is our promise to you.
We request at least 24 hours’ notice for cancellations or rescheduling. We understand that unexpected situations sometimes arise, and we will do our best to accommodate within that window.
Missed appointments or cancellations made without at least 24 hours’ notice may be subject to a $50 cancellation fee. This fee will be added to the client’s account and is due within 60 days of the missed appointment, regardless of whether additional services are scheduled.
We understand that unexpected situations can arise. Consideration for exceptional circumstances may be extended at the practitioner’s discretion.
Thank you for your understanding and cooperation.
Absolutely! We are happy to provide you a superbill that you can submit to your insurance company. All reports are completed by the end of the day, at which time we will email or post to the mail on the same day.
We can provide you with a receipt the same day as service.
For our memberships, we offer a convenient monthly payment option, set up just like a subscription service, allowing you to spread the cost evenly across the duration of your membership. While we do not offer in-house financing for packages, we do work with PayPal Credit, which provides flexible payment options. Additionally, we accept cash, checks, and all major credit cards for your convenience. Please note that there is a $100 fee for all returned checks.
Yes, absolutely. If it has the Visa or Mastercard emblem you are good to go!
Yes! We’ve built this savings into our packages, so you automatically receive a discount when you choose to pay for multiple sessions upfront.
If you believe there has been a charge or billing error, please contact us as soon as possible. We take these matters seriously and will work with you to review your account and resolve any discrepancies. To help us investigate thoroughly, please provide any relevant details or documentation. While we typically resolve issues much sooner, please allow 15–30 days for a full investigation. Our goal is to ensure all billing is accurate and fair, and we appreciate your cooperation in addressing any concerns.
We welcome communication between visits for brief clarifications or follow-up questions related to your care. The secure client portal or email is the best way to reach us for non-urgent matters. Our promise to you is to respond within 24 hours.
Extended clinical discussion, new concerns, or significant changes in health are best addressed during a scheduled appointment to ensure you receive the time and attention your care deserves.
Better Together Acupuncture & Wellness does not provide emergency medical services. If you are experiencing an urgent medical concern, please contact your primary care provider or call 911.
